To whom should funeral directors provide an itemized statement of goods and services?

Funeral directors are responsible for providing an itemized statement of goods and services to the consumer or family of the deceased as a standard practice in funeral service. This practice ensures transparency and clarity regarding the costs associated with the funeral and any services rendered. An itemized statement helps families understand exactly where their funds are allocated, allowing them to make informed decisions about the services they wish to select or modify based on their preferences and budgets.

This requirement also aligns with legal regulations, such as those established by the Federal Trade Commission (FTC) under the Funeral Rule, which mandates that consumers receive clear pricing information for funeral services. By presenting an itemized statement, funeral directors foster trust and professionalism in their practice while honoring the family's right to be informed and engaged in financial matters concerning the arrangements for their loved one.